Privacy

Last updated: 11-07-2023

This privacy policy describes how Casa4You (“we”, “us” or “our company”) collects, uses, discloses and protects personal information in relation to the services we offer as a holiday rental company in Javea. We are committed to ensuring our customers’ privacy and protecting their personal information. By using our services, you agree to the terms of this privacy policy.

Information collected
We may collect and process the following categories of personal information:

1.1. Information provided by customers: When you visit our website, book a property or contact us, you may provide personal information such as your name, contact details, payment details and preferences for your stay.

1.2. Information collected through cookies and similar technologies: We may automatically collect certain information when you visit our website, such as your IP address, browser type, referring website, pages visited and timestamps. This information is collected using cookies and similar technologies. Please refer to our Cookie Policy for more information on the use of cookies.

1.3. Third-party information: We may receive information from third parties, such as payment providers, advertisers or other partners that help us provide our services.

Use of information
We may use personal information collected for the following purposes:

2.1. Providing our services: We use your personal information to manage your reservations, process payments, contact you and provide you with requested information about your stay.

2.2. Improving our services: We may use your information to understand how our website and services are used so that we can improve them and adapt them to our customers’ needs.

2.3. Marketing purposes: With your consent, we may send you marketing communications about our services, promotions, offers and other relevant information. You can unsubscribe from these communications at any time.

2.4. Compliance with laws and regulations: We may use your personal information to comply with applicable laws and regulations, such as tax obligations, reporting requirements or legal requests.

Sharing of information

We may share your personal information with the following parties:

3.1. Service providers: We may engage external service providers to perform certain tasks on our behalf, such as payment processing, IT support or marketing activities. These service providers have limited access to your personal information and may only use it in accordance with our instructions.

3.2. Business partners: In certain cases, we may share information with business partners, such as property owners or other letting agents, to manage the accommodation you have booked.

3.3. Legal disclosure: We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is reasonably necessary to comply with legal process, court orders or governmental requests.

Data security

We take reasonable technical and organisational measures to protect the personal information we collect from unauthorised access, disclosure, alteration or destruction. We employ security measures such as firewalls, encryption technologies and access restrictions to our systems.

Retention period

We retain your personal information only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Your rights

You have certain rights in relation to your personal information, including the right to access, correct, delete or limit your data. You also have the right to object to the processing of your data and to withdraw your consent. Please contact us using the contact details provided below to exercise these rights.

We may update this privacy policy from time to time. The revised version will be published on our website with an updated “Last updated” date. We encourage you to check our privacy policy regularly.